How Do I Make a Return?
If you need to return any part of your order of our men’s and women’s underwear, you have 28 days from receiving your parcel to do so. Please ensure your items are securely packaged in their original packaging, with tags attached, and include the updated delivery note. All returned items must be in resalable condition. For return instructions, contact our support team at [email protected] or visit linkymall.com.
Do You Refund Shipping Costs?
Shipping costs are generally non‑refundable, except in rare cases where an order is cancelled prior to dispatch or if a significant delivery issue occurs for your underwear purchase. In these instances, please contact our Customer Care Team at [email protected], who will be able to assist you. For more details, check linkymall.com.
Exchanges
We offer exchanges for the same style in a different size, subject to availability, for our men’s and women’s underwear. To request an exchange, please follow the returns process and select the exchange option where available. If you prefer a different style or product, we recommend returning the original item and placing a new order. For assistance, email [email protected] or visit linkymall.com.
Condition of Returns
linkymall.com underwear must be returned in like-new condition: unworn, unwashed, and with original tags and packaging intact to be eligible for a refund or exchange. We inspect all returns for signs of use, damage, or alterations, and items that don’t meet these standards may be rejected or subject to a partial refund. This ensures that we can resell or donate returned underwear responsibly. If you receive defective underwear, report them immediately to [email protected] with photos for verification. We understand that accidents happen, so we assess each case individually. For more details on condition requirements, visit linkymall.com. This approach helps us maintain product quality and reduce waste.
Exchanges
Exchanges for linkymall.com underwear are available if you need a different size, color, or style, provided the returned items meet our condition standards. To request an exchange, initiate a return through linkymall.com or contact [email protected], specifying your preferred replacement. If the new underwear are in stock, we ship them once the return is received and approved, often covering the shipping costs for exchanges due to our errors. For out-of-stock items, we may offer a refund or alternative options. The process typically takes 10-15 business days from start to finish, and we provide tracking for the new shipment. Exchanges are a great way to ensure you get the perfect fit, and we strive to make this option convenient and fast.
Return Shipping Costs
Return shipping costs for linkymall.com underwear are generally paid by the customer, unless the return is due to our mistake, such as a wrong item or defect. We recommend using an insured, tracked shipping method to protect your return, and you can choose any carrier. For returns initiated through linkymall.com, we may provide a prepaid label in certain cases, which will be deducted from your refund if applicable. To estimate costs, check with local carriers or contact us at [email protected] for advice. We transparently display this policy during the return process to avoid surprises. Our goal is to keep returns affordable, and we occasionally offer free return promotions, so watch for updates on our website.