What Is Your Shipping Policy?
We offer free flat‑rate shipping on orders over $50. For orders under $50, you can choose from three shipping plans: Flat Shipping at $7.99, Express Shipping at $8.99, and Next‑Day Shipping at $12.99.
How Do I Track My Order?
Once your underwear order is shipped, you will receive a Shipping Confirmation Email with a tracking link and number. Use the link or enter the tracking number on the courier’s website to see real‑time updates. Please note that tracking information may take 12–24 hours to appear. For further assistance, email us at [email protected].
What Do I Do If My Parcel Hasn’t Arrived?
Check your original Order Confirmation Email for the estimated delivery date. If your parcel is overdue, first track your order via the link in your Shipping Confirmation Email. If the tracking status shows no progress or the parcel appears lost, contact our customer support at [email protected] within 7 days of the expected delivery date. We will investigate and resolve the issue for your underwear purchase promptly. You can also find more information at linkymall.com.
International Shipping Procedures
Linkymall ships to over 60 countries worldwide, with delivery estimates ranging from 7 to 20 business days, depending on the destination and customs processing. All international shipments include detailed commercial invoices with accurate product descriptions, material composition, and declared values as required by international trade regulations. Customers are responsible for any import duties, taxes, or customs clearance fees imposed by their country’s authorities; these are not included in our shipping charges. We recommend researching local textile import regulations before ordering, particularly for specialised clothing items that may have additional restrictions.
Order Tracking and Delivery Updates
Once your order ships, you will receive automated email notifications containing tracking numbers and direct links to carrier tracking portals. Our integrated system provides real‑time updates at key transit milestones, including departure from our facility, processing at regional sorting centres, and out‑for‑delivery status. For high‑value orders, we include signature confirmation and delivery validation services by default. Customers can also monitor shipments through their Linkymall account dashboard, which maintains a complete order history with tracking details. If tracking information does not update within 48 hours of shipment notification, contact [email protected] for manual verification.